At Pelsbarn, you already know that we are passionate about dogs, but we are just as passionate about the people who make what we do possible. Today, we’re shining the spotlight on Bianca, one of the very first members of the Pelsbarn team and the heart of our customer service for the Netherlands.
Bianca is a Dutchie living her dream life in Lisbon, Portugal. She’s been with us since 2022, supporting dog parents across the globe while sharing her days with her beloved Yorkie, Nala. I sat down with her to chat about life in Lisbon, her dog mom journey, and of course, her work at Pelsbarn.
So, grab a coffee (Bianca’s favorite) and get to know the woman who makes sure your Pelsbarn experience is full of care, comfort, and a little extra love.
About Bianca
Favourite snack: Pastel the Nata (and yes, my dog Nala is always checking if some crumbs have fallen on the floor.)
Fiercely believes in: Living your dreams, taking chances, embracing new adventures, and surrounding yourself with the people (and dogs!) who bring joy
Role at Pelsbarn: Ensuring your happiness through customer service
Dog mom hack she swears by: always keeping a small travel bag ready with treats, waste bags, a collapsible water bowl, and a favorite toy. It saves so much time and makes spontaneous walks, day trips, or even car rides so much easier because I never have to worry about forgetting something important.
Life with Nala
Like many of you, Bianca is a devoted dog mom. I asked her to share how she and Nala found each other:
“By the end of 2013, after a difficult year, I decided it was time to start living my dreams. During my holiday in Portugal, I met my partner, and not long after I moved there permanently. Soon we began looking for a dog and found a woman with two Yorkshire Terrier puppies: Nala and her little brother. At first, I thought I wanted a male, but Nala’s playful, cheeky personality made the decision for us. She’s been part of our lives since June 2014, and we honestly can’t imagine life without her.”
Now 11 years later, Nala still fills their home with energy, love, and personality.
How Nala changed her life
“Nala has taught me to slow down and be more present. No matter how busy or stressful the day is, she reminds me to take breaks, go for walks, and enjoy the little things. My days feel brighter and more meaningful because she’s part of them.”
The biggest lesson of dog parenthood
“Dogs love you unconditionally. No matter what kind of day I’ve had, Nala is happiest simply being with us. It’s a beautiful reminder that love and joy can be found in the simplest things, and it inspires me to appreciate those little things every day.¨
Bianca´s advice for all dog parents
Cherish the time you have with your dog and never take the little moments for granted. Dogs live so much in the present, and they find joy in the simplest things. Whether it’s a walk, a cuddle, or just being by your side. If we match that energy and give them our patience, love, and attention, we not only make their lives happier, but our own lives become richer too.
Bianca’s Pelsbarn Journey
Bianca joined Pelsbarn in February 2022, back when the company was just getting started. Being part of the team from the very beginning made sure she now knows all the ins and outs of Pelsbarn:
“It’s been an exciting journey to see the company grow and expand since then, and being part of that early stage has given me a deep understanding of the brand, our values, and how we’ve developed our presence in new markets over time.”
At Pelsbarn, Bianca covers all customer enquiries for the Dutch market. When asked about her favourite interaction with you, she shared:
“It’s when I can make customers happy. Sometimes people come to us with a concern, and being able to provide the right support so they leave not only satisfied with the product but also with the service. That’s really rewarding. You build real connections, and even a small action can turn someone’s whole experience around.“
A Final Word
We are beyond grateful to have Bianca as part of the Pelsbarn family. Her dedication, warmth, and genuine love for both dogs and their parents shine through in everything she does. For many of you, she’s the first point of contact: making sure your experience is not only smooth but personal and heartfelt.
A big thank you to Bianca for all the work she does, from everyone at Pelsbarn.
With much love,
Elle from team Pelsbarn.
