We are here for you (and your pets!)

Did you know most questions are already answered on this page? Have a look please. If not, shoot us a note, and we'll get back to you in 1-2 business days. Our office is open from Monday till Friday from 9AM - 5PM.

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How does the Pelsbarn bed work?

Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.

What makes the Pelsbarn beds better than any other beds?

We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high-quality zippers are all features you will find on our products

Are the beds machine washable?

The covers of all of our Pelsbarn beds are removable and machine washable. We do not recommend washing the inner inserts, if necessary hand wash only.

What size should I get?

Please see our interactive size guide above and select your size. If you have doubts, we always advise choosing 1 size larger for extra comfort.

What materials are the Pelsbarn beds made of?

We use a range of fabrics and eco-friendly materials for all of our beds, these include taffeta, bamboo, oxford, nylon and microfibres. These products are safe to use but do not offer fire resistance. We also included a non-slip bottom so in case you have a leather couch (#govegan), the Pelsbarn bed won't slip off as easily. Best thing is that it's also water-proof! Perfect for little accidents.

Is the Pelsbarn bed available in stores?

Pelsbarn is only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can.

What if my dog doesn’t like it?

Although we are very confident they will, we do offer a 30 day free return policy. No worries, you and your fur baby will love it!

*all sale, discounted, and promotional items are excluded.

Is there a warranty?

At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.

30-Day Money-Back Guarantee: We're confident that you'll fall in love with our Pelsbarn products. But we also understand that individual preferences can vary. That's why we offer a 30-day money-back guarantee on all non-sale items. If, for any reason, you're not entirely satisfied with your purchase, you can return the product within 30 days from the date of purchase. We'll refund you the full purchase amount with no cumbersome questions or hassle.

365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our customer service, and we will promptly repair or replace the defective item at no cost.

Our standard warranty policy may not apply to certain products or circumstances. Please review the following exceptions:

Wear and Tear Items: Wearable items such as clothing (e.g., t-shirts, hats) are exempt from our standard warranty due to the nature of regular use and exposure to elements.

Consumables: Products designed for one-time or limited use, such as our dog toothbrush toy items, may not be covered under our warranty policy.

Pet Accessories: Items like flea collars, which are subject to wear, tear, and the unique behavior of pets, may not be eligible for our standard warranty.

Misuse or Neglect: Warranty coverage does not extend to products that have been intentionally damaged, misused, or neglected, as outlined in our terms and conditions.

We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service.

Your satisfaction is our priority!

Where is it made?

Our company and products are incorporated and designed in Norway. We believe in transparency which is why we share the full process with customers. Production takes place in Asia and The Netherlands, where we are able to work closely with our supplier to bring you the highest quality products at an affordable price.

How much does shipping cost and how long does it take?

We are finally able to offer free shipping worldwide! Delivery depends on your location but we ask to allow 5-12 days. All orders will be shipped in 24-48 business hours*. 
*unless delayed

How long does shipping to Alaska and Hawaii take?

Shipping to Alaska and Hawaii may take up to 30 days due to the unique logistics and geographical considerations associated with these locations. While we strive to process and dispatch orders promptly, the extended delivery time is attributed to the additional transit time required for shipments to these regions. We appreciate your patience and understanding as we work to ensure your order reaches you in the best condition.

Can I cancel or change my order?

Sure, as long as our fulfillment team haven’t already shipped your order. Please email us directly at If we shipped it already (usually in 24 hours after your order is placed) please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.

* all sale, discounted and promotional items are excluded.

What should I know about ordering new products?

We're thrilled to introduce our latest products to you! Please note that since these items are brand new, our processing time may extend by 2-3 business days. Consequently, DHL Express shipping might not be guaranteed during this period. We appreciate your understanding and patience as we ensure that your new purchases meet our high-quality standards. If you have any specific questions about your order, feel free to reach out to our customer service team for assistance. Thank you for being a part of our exciting product launches!

What is Shipping Insurance?

Shipping Insurance is an optional service that you can add to your order during checkout. It provides protection for your order against potential damage, loss, or theft during transit.

How does Shipping Insurance work?

If you opt for Shipping Insurance, your order will be covered in the event of damage, loss, or theft during shipping. In such cases, you can contact our customer support team to initiate a claim and receive assistance.

Is Shipping Insurance mandatory?

No, Shipping Insurance is entirely optional. It gives customers the choice to add an extra layer of protection to their order for added peace of mind.

What does Shipping Insurance cover?

Shipping Insurance covers your order against damage, loss, or theft during transit. It ensures that you receive support and assistance in case any of these unfortunate events occur.

How do I file a claim with Shipping Insurance?

In the rare event that you need to file a claim, please contact our customer support team at as soon as possible. They will guide you through the process and provide the necessary assistance to resolve the issue.

Can I purchase Shipping Insurance after placing an order?

Unfortunately, Shipping Insurance must be added during the checkout process. Once an order is confirmed, the option to include Shipping Insurance is no longer available.

Important Notice: Delays due to high demand for our Pelsbarn beds

Due to the high demand we have received recently, we are currently experiencing a backlog in production and shipment for our popular Pelsbarn beds.

We want to assure you that our dog mom team is working hard to resolve the additional week of delay as soon as possible. We understand how important it is to receive your order on time, and we are doing everything we can to make this happen as quickly as possible. Thank you for your patience.

No worries, we'll make sure the wait is worth it and your furry friend will love it!

Directly want an answer to your question?
We totally understand which is why we made a page 'FAQ' where we answer all frequently asked questions. 

Most likely your question is already answered on our FAQ page. If the answer is not there, please feel free to contact our friendly support below!

Waiting for your Pelsbarn package?
Track your order here

Pelsbarn Happiness Guarantee
Not happy with your products? No worries! You have 30 days to see if our Pelsbarn products are something for you. Hassle-free returns on all non-sale items.


28010 Eucalyptus Ave
Moreno Valley
California, 92555
United States

Follow us on Instagram for cute dog pics: @pelsbarn.official

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