Contact
We are here for you (and your pets!)
Did you know most questions are already answered on this page? Have a look please. If not, shoot us a note, and we'll get back to you in 1-2 business days. Our office is open from Monday till Friday from 9AM - 5PM.
Track your order here: https://pelsbarn.org/tools/track
FAQ
How does the Pelsbarn bed work?
Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.
What makes the Pelsbarn beds better than any other beds?
We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high-quality zippers are all features you will find on our products
Are the beds machine washable?
The covers of all of our Pelsbarn beds are removable and machine washable. We do not recommend washing the inner inserts, if necessary hand wash only.
What size should I get?
Please see our interactive size guide above and select your size. If you have doubts, we always advise choosing 1 size larger for extra comfort.
What materials are the Pelsbarn beds made of?
We use a range of fabrics and eco-friendly materials for all of our beds, these include taffeta, bamboo, oxford, nylon and microfibres. These products are not fire resistant and safe to use. We also included a non-slip bottom so in case you have a leather couch (#govegan), the Pelsbarn bed won't slip off. Best thing is that it's also water-proof! Perfect for little accidents.
Is the Pelsbarn bed available in stores?
Pelsbarn is only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can.
What if my dog doesn’t like it?
Although we are very confident they will, we do offer a 14 day free return policy. No worries, you and your fur baby will love it!
Is there a warranty?
All beds come with a 12 month warranty. No worries, Our Pelsbarn team is here for you whenever you need us!
Where is it made?
Our company and products are incorporated and designed in Norway. We believe in transparency which is why we share the full process with customers. Production takes place in Asia and The Netherlands, where we are able to work closely with our supplier to bring you the highest quality products at an affordable price.
How much does shipping cost and how long does it take?
We are finally able to offer free shipping worldwide! Delivery depends on your location but we ask to allow 5-12 days. All orders will be shipped in 24-48 hours*.
*without delays.
* all sale, discounted and promotional items are excluded.
Can I cancel or change my order?
Sure, as long as our fulfillment team haven’t already shipped your order. Please email us directly at team@pelsbarn.com. If we shipped it already (usually in 24 hours after your order is placed) please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.
* all sale, discounted and promotional items are excluded.
Important Notice: Delays due to high demand for our Pelsbarn beds
Due to the high demand we have received recently, we are currently experiencing a backlog in production and shipment for our popular Pelsbarn beds.
We want to assure you that our dog mom team is working hard to resolve the additional week of delay as soon as possible. We understand how important it is to receive your order on time, and we are doing everything we can to make this happen as quickly as possible. Thank you for your patience.
No worries, we'll make sure the wait is worth it and your furry friend will love it!
Directly want an answer to your question?
We totally understand which is why we made a page 'FAQ' where we answer all frequently asked questions.
Most likely your question is already answered on our FAQ page. If the answer is not there, please feel free to contact our friendly support below!
Waiting for your Pelsbarn package?
Track your order here
Pelsbarn Happiness Guarantee
Not happy with your products? No worries! You have 14 days to see if our Pelsbarn products are something for you. Hassle-free returns.
Pelsbarn
www.pelsbarn.org
team@pelsbarn.org
28010 Eucalyptus Ave
Moreno Valley
California, 92555
United States
Follow us on Instagram for cute dog pics: @pelsbarn.official
