FAQ

+ How does the Pelsbarn bed work?

 

Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.

 

+ What makes the Pelsbarn beds better than any other beds? 

 

We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high-quality zippers are all features you will find on our products

 

+ Are the beds machine washable?

 

The covers of all of our Pelsbarn beds are removable and machine washable. We do not recommend washing the inner inserts, if necessary hand wash only.

 

+ What size should I get?

Please see our interactive size guide above and select your size. If you have doubts, we always advise choosing 1 size larger for extra comfort.

 

+ What materials are the Pelsbarn beds made of?

 

We use a range of fabrics and eco-friendly materials for all of our beds, these include taffeta, bamboo, oxford, nylon and microfibres. These products are not fire resistant and safe to use. We also included a non-slip bottom so in case you have a leather couch (#govegan), the Pelsbarn bed won't slip off. Best thing is that it's also water-proof! Perfect for little accidents.

 

+ Is the Pelsbarn bed available in stores?

Pelsbarn is only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can.

 

+ What if my dog doesn’t like it?

 

Although we are very confident they will, we're offering a 30 (!) day money-back guarantee on all non-sale items.  No worries, you and your fur baby will love it!

 

European Union & UK 14 day cooling off period


Notwithstanding the above, if the merchandise is being shipped into the European Union or UK, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Return shipping is not covered by Pelsbarn.

 

+ Is there a warranty?

 

All beds come with a 12 month warranty. No worries, Our Pelsbarn team is here for you whenever you need us!

 

+ Where is it made?

 

Our company and products are incorporated and designed in Norway. We believe in transparency which is why we share the full process with customers. Production takes place in Asia and The Netherlands, where we are able to work closely with our supplier to bring you the highest quality products at an affordable price.

 

+ How much does shipping cost and how long does it take?

We are finally able to offer free shipping worldwide! Delivery depends on your location but we ask to allow 6-10 business days. All orders will be shipped in 24-48 business hours*. 
*unless delayed.

 

*****important: due to high demand we’re currently expecting a delay of 5-10 business days for orders between the 2-17th of February.

 

+ How long does shipping to Alaska and Hawaii take?

 

Shipping to Alaska and Hawaii may take up to 30 days due to the unique logistics and geographical considerations associated with these locations. While we strive to process and dispatch orders promptly, the extended delivery time is attributed to the additional transit time required for shipments to these regions. We appreciate your patience and understanding as we work to ensure your order reaches you in the best condition. 

 

+ Can I cancel or change my order?

 

Sure, as long as our fulfilment team haven’t already shipped your order. Please email us directly at support@pelsbarn.org.

 

+ What should I know about ordering new products?

We're thrilled to introduce our latest products to you! Please note that since these items are brand new, our processing time may extend by 2-3 business days. Consequently, DHL Express shipping might not be guaranteed during this period. We appreciate your understanding and patience as we ensure that your new purchases meet our high-quality standards. If you have any specific questions about your order, feel free to reach out to our customer service team for assistance. Thank you for being a part of our exciting product launches!

 

Shipping Insurance FAQs:

+ What is Shipping Insurance?

Shipping Insurance is an optional service that you can add to your order during checkout. It provides protection for your order against potential damage, loss, or theft during transit.

+ How does Shipping Insurance work?

If you opt for Shipping Insurance, your order will be covered in the event of damage, loss, or theft during shipping. In such cases, you can contact our customer support team to initiate a claim and receive assistance.

+ Is Shipping Insurance mandatory?

No, Shipping Insurance is entirely optional. It gives customers the choice to add an extra layer of protection to their order for added peace of mind.

+ What does Shipping Insurance cover?

Shipping Insurance covers your order against damage, loss, or theft during transit. It ensures that you receive support and assistance in case any of these unfortunate events occur.

+ How do I file a claim with Shipping Insurance?

In the rare event that you need to file a claim, please contact our customer support team as soon as possible. They will guide you through the process and provide the necessary assistance to resolve the issue.

+ Can I purchase Shipping Insurance after placing an order?

Unfortunately, Shipping Insurance must be added during the checkout process. Once an order is confirmed, the option to include Shipping Insurance is no longer available.

If you have any specific questions or concerns about Shipping Insurance, feel free to reach out to our customer support team at support@pelsbarn.org for further assistance