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Frequently Asked Questions
What’s included in this promo?
You’ll receive 1 Luxurious Full Backseat Protector plus 1 FREE Blue Cooling Mat—perfect for keeping your dog cool and cozy during rides.
Do I need a code to get the free Cooling Mat?
No code needed! Just add the Full Backseat Protector to your cart—the Cooling Mat is automatically included while supplies last.
How long is this promo available?
Only until our free Cooling Mat stock runs out. Once it’s gone, the offer ends—so don’t wait!
Will this promo apply to other products or bundles?
This promo is only valid with the purchase of the Luxurious Full Backseat Protector. Other items are not included.
How much is shipping?
Orders over $100 ship free to the US, UK, Canada, and Australia. All other orders ship for a flat small rate calculated at check out. No worries, you'll love it!
How soon will my order be shipped out?
We're quick on our paws! Almost all orders are shipped out within just 1 business day. We know how eager you are to receive your new goodies, so we do our best to get them to you as fast as possible.
Do you offer any guarantee?
At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.
14-Day Refund Policy: We’re pawsitively sure that your furry friend will adore the original Pelsbarn Car Bed, so we’re offering a 14-Day Refund Policy on all items. If you and your pup are not satisfied, just send the item back within 14 days, unused, in the same condition you received it, and in the original packaging. We’ll fetch you a full refund—no questions asked!
365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our customer service, and we will promptly repair or replace the defective item at no cost.
We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service.
Your satisfaction is our priority!
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